Soft skills like non-verbal communication and verbal judo can go a long way to de-escalate a tense situation. Add to the mix nonviolent communication and you will be even better prepared to mitigate violence and restore harmony. Nonviolent Communication relies on acting consciously, by making an objective observation and then stating an emotion, a need, and a request. It seeks not to be adversarial but relies on compassion and authenticity.
Related Links:
- Nonviolent Communication on Wikipedia
- The Center for Nonviolent Communication founded by Marshall Rosenberg
- Introduction to Nonviolent Communication 11-minute video
- Nonviolent Communication Workshop 3-hour video
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